Refund policy

Returns & Final Sale

Are sales final?

Yes. Because every piece is one of a kind and sold in its current vintage condition, all sales are final across our website, app, live shows, Instagram and pop-ups. Received something not as described? Please email info@selectvintagenyc.com to help. 

We take great care with every listing, and we will always make it right if we got something wrong. Please email info@selectvintagenyc.com within 48 hours of delivery with your order number and clear photos if:

  • You received the wrong item, or

  • The piece has a significant flaw (see our Vintage Condition Standard) that was not shown or described in the listing.

If we confirm the issue, we will offer a return for refund to your original payment method, store credit, or a solution we agree on together. Requests made after 48 hours, or for wear described in our Vintage Condition Standard, can't be accepted.

What is not grounds for a return

  • Normal vintage wear, including pin-sized holes, light pilling, faint marks or fading

  • Any condition detail shown in photos, video or the listing description

  • Fit, including fit based on the original size tag (please always shop by measurements)

  • Color appearing slightly different due to screens or lighting

  • Change of mind

  • Items that have been worn, washed, altered, repaired or had tags removed after delivery

How returns work

All returns require written authorization before shipping. Items sent without authorization will not be accepted, and may be returned to you at your cost. All return decisions are made at Select Vintage's sole discretion, consistent with this policy.

Can I change or cancel my order?

Email info@selectvintagenyc.com right away. We'll do our best to help if your order hasn't shipped, but we can't guarantee changes once it is packed.

Chargebacks

If you have a concern, please contact us first; we're a small team and always want to resolve things directly. Disputes filed for items covered by this policy will be contested with your order details, listing photos and your acceptance of these terms at checkout.

What does "vintage condition" mean at Select Vintage?

Every piece we sell has lived a beautiful past life, often 20, 30 or 50+ years of it. We hand-select each item for quality, fabric and wearability, then inspect, clean and photograph it before it reaches you. We describe notable condition details in each listing, but vintage is not new, and no two pieces age the same way.

We use one simple standard: if a piece is wearable and matches its listing when viewed at an arms length distance, it is in vintage condition as described. These details are part of what makes vintage one of a kind, and are reflected in our pricing. They are not grounds for a return, refund, exchange or partial refund, whether or not they are individually called out in the listing.

What is considered normal vintage character (not a defect):

  • Pin-sized holes, small snags or pulled threads that are not noticeable when worn

  • Light pilling, softening or thinning of knits and natural fibers

  • Faint marks, light spots or minor discoloration not visible at arm's length

  • Gentle fading, patina or color variation from age and wear

  • Light scuffs, creasing or corner wear on leather and handbags

  • Minor wear to linings, interior pockets and care labels

  • Light hardware scratches or tarnish

  • Missing or faded size and care tags

  • A natural vintage scent (we clean every piece, but some fibers hold history)

These details are part of what makes vintage one of a kind, and are reflected in our pricing. They are not grounds for a return, refund, exchange or partial refund, whether or not they are individually called out in the listing.

What we consider a significant flaw (and always aim to disclose):

  • A hole, tear or stain clearly visible at arm's length when the piece is worn

  • A broken zipper, missing closure or hardware that prevents normal wear

  • Structural damage, such as a split seam that compromises the garment or a broken bag strap

If you receive a piece with a significant flaw that was not shown or described, please see "Received something not as described?" in our Returns section.